Help Centre
What measures are THG (powering Rare Games merchandise store) taking to protect customers from COVID-19?
How do I change my account details?
How do I register my account?
How do I place an order?
How do I know when my order has been dispatched?
Where is my order?
I have received a faulty/damaged item, what shall I do?
Where do you deliver to and how much does it cost?
What should I do if I receive an incorrect item?
How do I arrange a return?
What forms of payment do you accept?
Complaints
I have a query about Sea of Thieves, where should I go?
I have a query about another Rare game, where should I go?
When do you take payment on orders and pre-orders?
How do pre-order orders work, and when will I receive my products?
Has my pre-ordered product been delayed?