Help Centre

What measures are THG (powering Rare Games merchandise store) taking to protect customers from COVID-19?

How do I change my account details?

How do I register my account?

How do I place an order?

How do I know when my order has been dispatched?

Where is my order?

I have received a faulty/damaged item, what shall I do?

Where do you deliver to and how much does it cost?

What should I do if I receive an incorrect item?

How do I arrange a return?

What forms of payment do you accept?

Complaints

I have a query about Sea of Thieves, where should I go?

I have a query about another Rare game, where should I go?

What can I use the Black Friday 40% off code on?

How do pre-order orders work, and when will I receive my products?